Examples are, riots, terrorist activity, industrial disputes, lock delays, natural disaster, fire or adverse weather or river conditions or other similar events. Customers requiring additional tickets on the day may buy tickets (subject to availability) from our ticket office.ģ.1 - Tickets are not transferable and no refunds will be given for unused tickets, or in the event that a passenger is unable to or chooses not to travel.Ĥ.1 - Passengers are required to print off their own ticket must be in possession of a valid ticket to board a vessel and may be required to present their ticket for inspection during the trip.Ĥ.2 - Tickets are identifiable by a unique reference number - as such any tickets that do not match the daily manifest for known issued tickets may be invalid.Ĥ.3 - Illegible, defaced, duplicated, previously revoked, cancelled or used tickets, or tickets with invalid or duplicated reference numbers will not be accepted.Ĥ.4 - No refunds will be given in respect on issues arising from clause 45 Cancellation by French Brothersĥ.1 - French Brothers reserve the right to cancel your booking at any time and to provide you with a full refund.ĥ.2 - Occasionally we have to cancel the operation of a vessel arising from circumstances beyond our control, the consequences of which we cannot avoid. Terms and conditions for the sale of online tickets (May 2009)ġ.1 - Online tickets must be paid for in full, in advance using a valid credit or debit card, and by completing the online booking process.ġ.2 - Tickets are only valid so long as cleared funds have been received by French Brothers or their nominated banking service provider.ġ.3 - Tickets are not valid if for any reason the payment is declined, refunded or subject to any fraudulent use - including credit card fraud or fraudulent ticket reproduction or resale.Ģ.1 - When purchasing tickets online, customers must ensure that they purchase the correct number of tickets for the specific chosen trip, and that they have tickets that represent the correct breakdown of Adults, Children and Senior Citizens.Ģ.2 - Incorrectly purchased tickets may be invalid. Terms & Conditions For PUBLIC SAILINGS (including online sales) Please find your relevant booking from the list below: Depending on your booking with us differing Terms and Conditions will apply.
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